DoorLoop Reviews

Here are the top 10 alternatives to DoorLoop:

1. Buildium
2. AppFolio Property Manager
3. Innago
4. Yardi Breeze
5. Entrata
6. Boomtown
7. kvCORE
8. Lofty
9. WebRezPro
10. Hostfully

Each of these alternatives offers a unique set of features and capabilities that may better suit your property management needs. It's recommended to explore each of these options to determine the best fit for your requirements. Remember, the best choice depends on your specific needs and circumstances.

The return policy at doorloop.com, specifically regarding returned payments, outlines that when a tenant's online payment is reversed or fails due to reasons such as insufficient funds, a Returned Payment Fee is charged. This fee, along with any platform fees, is initially debited from the landlord's account but is then passed through to the tenant. The tenant will incur these fees on their account and is required to pay them with their next successful payment.

When making a payment through the tenant portal, tenants agree to these terms, which are displayed on the payment screen and included in the Tenant Portal Terms of Service. The range for the Returned Payment Fee is typically between $25.00-27.49, and this includes the platform fees dependent on the DoorLoop plan selected.

In the event of a reversed payment, DoorLoop handles the necessary accounting and automatically adds the appropriate fees as charges to the tenant's lease. Landlords have the option to issue a credit for these fees if they choose not to pass them on to the tenants. However, the system will still balance out the bank account and remove it from the owner's statement.

To review reversed payments and their impact on deposits, landlords can access the Deposit Transactions report in the Accounting section. Additionally, the Reversed Payment report in the Who Owes You section provides details on why a payment was reversed, including any ACH Error Codes if applicable.

For landlords who wish to refund a tenant, the process involves creating a new bank deposit transaction. This action records the refund to the tenant's credit card or bank account accordingly.

In summary, DoorLoop's return policy ensures that all parties are aware of the fees associated with reversed payments and provides a clear process for handling these situations. Landlords are equipped with the tools to manage their accounting and reporting efficiently in the case of payment reversals.

To open an account on doorloop.com, follow these steps:

1. Begin by visiting the DoorLoop Help Center or the Getting Started section on their website to familiarize with the platform.
2. Complete the onboarding process recommended for all new users to gain a better understanding of how the software works.
3. Submit any necessary data so the onboarding specialist can have it uploaded before the first call. This ensures the account is set up and ready to go.
4. Engage with DoorLoop University, which offers continuous access to comprehensive training and resources, including a collection of video tutorials that cover every aspect of the platform.
5. Utilize the Knowledge Base for answers to common questions and guidance on using DoorLoop's features.
6. For any further assistance or guidance, contact the customer support agents via the Blue Chat Bubble at the bottom right corner of DoorLoop.

Remember, the process involves agreeing to the Tenant Portal Terms of Service and may require providing personal information such as a First Name, Last Name, or Company name, and a Login Email Address. This email is used to invite the user to join the DoorLoop account. Once the initial setup is complete, users can manage their properties effectively using DoorLoop's tools and resources.